Help centre
Questions? Sorted.
Everything you need to know about orders, condition, authenticity and returns. Can’t find it? Just ask.
Orders & delivery
How quickly will my order be dispatched?
Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm or at weekends go out the next working day.
How much is delivery?
Delivery is free on every UK order. Spend £20 or more and it goes tracked; under £20 it is sent second class, still free of charge.
Do you ship internationally?
Right now I ship within the UK only. International shipping is coming — join the mailing list to hear first.
How will my cards be packed?
Singles go into a perfect-fit inner sleeve, a standard sleeve and a rigid toploader, then into a team bag and a padded mailer or box. Sealed product is wrapped and boxed so corners arrive sharp.
Card condition guide
What does Near Mint mean?
The card looks fresh from the pack. Under close inspection there may be a tiny factory imperfection, but no visible wear.
What does Lightly Played mean?
Minor edge or corner wear, or light surface scratches visible on close inspection. Still displays beautifully in a binder.
Are your photos of the actual card?
For singles over £20, yes — you’ll see the exact copy you’re buying. Lower-value singles may use a representative image, with condition described in the listing.
Authenticity
Are your products genuine?
Always. Sealed product comes through official distribution and every single is checked for authenticity before listing. I never sell resealed or reproduction products.
What if I think a card isn’t genuine?
Message me straight away. If a card is ever proven not to be authentic you’ll get a full refund, including postage.
Returns & payment
Can I return an item?
Yes — you have 14 days from delivery to return items in the condition you received them. Sealed product must be unopened. See the full returns policy.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay and Google Pay. Payments are processed securely and card details are never stored by The TCG Outlet.
Do you offer pre-orders?
For selected new sets, yes. Pre-order products are clearly labelled with an expected dispatch date.